We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

Please note

We cannot answer specific queries about your account here. For Account queries please

Can't find the answer?

Email Us

Your selected question

What does Address Match only mean?

This means that the AVS (the numerics of the address and postcode) match, but the Card Security code/CSC (the last 3 numbers on the cardholder's signature strip) do not match. If your terminal prompts you with this message, you may wish to ask the customer for an alternative method of payment.

N.B. A non secure charge will be applied in this instance

How useful did you find the answer given?

Not at all Very useful