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Why has the transaction been declined (not authorised)?

There a number of reasons why a transaction may be refused for payment. The most common reasons are:

• Do not honour
• Insufficient funds
• CVV2 value missing/incorrect
• Cannot process - card faulty
• Lost/stolen card
• Expired card
• Invalid card number

If the transaction is refused, the card issuing company will not give a reason and you should return the card to the customer - unless instructed otherwise by the operator - and ask for payment by other means.

If you suspect a technical issue with your PDQ call us on 0844 811 6666* and one of our advisors can check if the decline is a valid response from the Card Issuing Bank or a system malfunction.

*View call charge information from Business landlines within the UK.

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