Most commonly asked questions about: Chargebacks & retrieval
- What is the difference between a Retrieval Request and a Chargeback?
- Why should I keep a copy of vouchers and transaction details and how long should I keep them?
- Why do Chargebacks occur?
- What details are needed if the transaction has been processed as Card Not Present?
- Will I still be charged back if I provide the details of the transaction?
- Why are we sometimes notified of the dispute a long time after the transaction has been processed?
- Why are there deadlines for replying to Retrieval Requests and Chargebacks?
- Why are some Chargebacks debited immediately and some pended until we reply to you?
- Why doesn’t a fraudulent transaction flag when it goes for Authorisation?
- Can I still be charged back if the transaction has been authorised?
