Most commonly asked questions about: Chargebacks & retrieval
- Why are some Chargebacks debited immediately and some pended until we reply to you?
- If a transaction is declined because the amount is high, can I split the sale?
- Why are there deadlines for replying to Retrieval Requests and Chargebacks?
- Who makes the Chargeback rules?
- What if the voucher is unclear?
- Why does it sometimes take months before the case has been fully resolved?
- Can I receive a chargeback if the card has expired or is not yet valid?
- Why don’t we always receive the cardholder’s name?
- Should I send in the original voucher?
