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Most commonly asked questions about: Online Account Servicing

  • What entry will I see on my bank statement against my payment?
  • Is my statement secure once it has been downloaded from account services?
  • Why have the messages changed on my statement?
  • Why do you need to know the address my bank holds for me when I’m making a payment online?
  • Can I print a copy of my Direct Debit instruction?
  • Will I ever be asked for my log in details for Account Services by Barclaycard?
  • How will I know whether another bank is a member of the Faster Payments Service?
  • Occasionally I am logged off from account services. Why?
  • Does it cost anything to export my data from account services? 
  • How often can I download data from account services?
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