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Most commonly asked questions about: Online Account Servicing

  • My debit card online payment in account services has failed - will I be charged a late payment fee?
  • What information will I need to pay my bill online?
  • Can I download statements?
  • Can I amend my Direct Debit instructions online?
  • Why do I get a message saying that you are unable to process the payment I am trying to make in online Account Services?
  • I've selected the right letters from my memorable word, but the account services log-in has failed - why is this?
  • Can I cancel my Direct Debit instruction online?
  • How much can I pay online?
  • I have made an online debit card payment onto my Barclaycard in account services, how can I check that it went through ok?
  • Can I register my other credit cards with Barclaycard so I can manage them all together?
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