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Why have you sent me a 'Default Sum Notice' or 'Notice of Arrears' by post?
Following a change to the Consumer Credit Act, we are now required by law to give you notice of these matters. We normally do this by including the information on your monthly statement. Usually this information can be included on your e-statement but occasionally there may not be space to do so online and we therefore send details by letter. As an environmentally aware company, we make sure that, where possible, we use recycled paper or that obtained from a sustainable source.
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