Ask Barclaycard a question

There are a few things which might mean we can't process your payment:

Incorrect Card Details: Your card number is invalid, the card has expired or the expiry date/issue number have been entered incorrectly. Please check and re-try if necessary. Until you have resolved this issue, please settle your account by alternative means.

Address Verification Failure: For your additional security, address checks are made between your bank and Barclaycard when you make a payment using your debit card online.

Payments may be declined on some card types where your Barclaycard address does not match the address held by your bank. Please check your address with your issuing bank and Barclaycard and re-try your payment.

If the address your bank holds is different to your Barclaycard account you can still make a payment online, by entering your bank account address details each time you make a payment.

Verified by Visa SecureCode Referral: This service, offered by Visa and in conjunction with card issuers, enables you to validate your online payments by supplying a password known only to you and your debit card issuer. If you enter an incorrect password your bank may decline your payment request. This is solely the decision of the bank that issued your debit card.

Referral: Your bank's authorisation process may not allow large amounts or irregular payments to be authorised unless the card is present. Your bank may also requires certain manual security procedures that our Automated Payment Systems cannot currently process. Until you have resolved this issue, please settle your account using smaller amounts or by alternative means.

Insufficient Funds: You may not have enough cleared funds in your debit card account to cover the payment you are trying to make. (Your cleared funds may be less than the 'amount available' displayed at ATMs). For example, this may be due to a cheque that hasn't cleared yet, or awaiting an automatic transfer of funds that hasn't yet occurred. Your branch will be able to tell you the exact actual amount currently available, and when they can authorise the withdrawal. Until you have resolved this issue, please settle your account by alternative means.address details each time you make a payment.