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How do I query a transaction on my account?
To query a transaction online you can either login or register to our new account services. Locate the transaction you are unsure about and using the icon reveal the additional details. If you are still unsure, using the link to query the transaction answer some questions and follow the simple process to print a pre-populated form that you can post into us.
Please note that if you are confident that Fraud has been committed on your account we would rather talk to you. Give us a call on 0844 811 911* where one of our advisors will be available to talk to you 24 hours a day 7 days a week.
*Click here to see call charges. Calls may be monitored or recorded in order to maintain high levels of security and quality of service. If you are calling from abroad, the rate may vary depending on the country you are calling from.
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