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Most commonly asked questions about: Query a Transaction

  • How do I query a transaction on my account?
  • I’ve been expecting a refund from a retailer but I haven't received it, what should I do?
  • I booked a holiday I couldn’t take because the company has gone into liquidation, how can I claim this back?
  • I wish to cancel a subscription on my Barclaycard, what should I do?
  • I received goods that arrived damaged or not as described, what should I do?
  • I have been charged for an item on my Barclaycard for the same transaction more than once, how can I claim it back?
  • I've taken cash out at the ATM with my Barclaycard, but the cash dispensed is not the same as the amount charged on my account, how can I claim this?
  • I have been charged for a subscription I have cancelled, how can I claim it back?
  • I have been charged for an item on my Barclaycard that I've already paid for using another payment method such as cash or cheque, how can I claim it back?
  • I’ve been charged the wrong amount for a transaction, how can I claim it back?
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