How do I process manual vouchers?

There are several ways that manual vouchers can be processed:

Through your PDQ, when your terminal is working again
Call us on 0844 811 6666* and one of our advisors can talk you through a ‘force procedure'. This allows the transaction to be processed with the original authorisation code you obtained. The advisor will also talk you through a PIN test transaction to make sure that the forced transactions are not stored in the terminal. Don't bank the voucher, as you'll be credited by your PDQ terminal.

By depositing vouchers into a local branch of Barclays Bank
You'll need to complete a Merchant Voucher Summary (MVS). The MVS and bank processing copies of your sales and refund vouchers will be sent off for processing, then payment will be made to your bank account within 5 working days.

By posting vouchers
If you're not able to get to a branch of Barclays Bank, you can post your vouchers to us for processing. You'll need to complete a Merchant Voucher Summary (MVS). Then send the MVS and bank processing copies of your sales and refund vouchers to:

R R Donnelley
Open, Sort & Distribute
Leicester, LE87 2BB

Payment will be made to your bank account within 5 working days.

*View call charge information from Business landlines within the UK.

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