We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

Please note

We cannot answer specific queries about your account here. For Account queries please

Your selected question

The full card number (PAN) is in the chargeback letters we receive; is this an issue for PCI DSS?

Yes.  However, you can request the card number (PAN) is truncated by calling us on 0844 811 6666*.

*0844 calls will cost up to 7p per minute plus your phone company’s access charge (current at May 2018). Calls may be monitored or recorded in order to maintain high levels of security and quality of service

How useful did you find the answer given?

Not at all Very useful