We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies

Please note

We cannot answer specific queries about your account here. For Account queries please

Your selected question

What are Merchant Agents and Service Providers?

Merchant Agents and Service Providers are third parties that your business has a commercial relationship with for the purposes of storing, processing, transmitting, or affecting the security of cardholder data. These might include eCommerce web developers, off-site data back-up providers, or payment service providers.

You are responsible for ensuring your third parties are compliant with the PCI DSS. For more information, refer to the terms and conditions within your merchant agreement.

Visa and Mastercard have lists of compliant merchant agents and service providers. These are available from Mastercard and Visa




How useful did you find the answer given?

Not at all Very useful