Can I log a complaint to the Financial Ombudsmen Service (FOS)?

The FOS will only review complaints made by personal customers or all businesses with an annual turnover of less than £6.5 million (or its equivalent in any other currency) and either:

  • a balance sheet total of less than £5 million (or its equivalent in any other currency), or
  • fewer than 50 employees.

If you have a complaint please contact our Customer Services Team in the first instance. They will work with you to resolve any problems.

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